Thank you for shopping with [Your Website Name]. We want you to have a positive experience with our natural and herbal products. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of our natural and herbal products, we generally do not accept returns of products that have been opened, used, or tampered with.

A return or replacement may be accepted if:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or unusable upon delivery.
• The package was significantly damaged during shipping.
• You received an item different from what you ordered.

The product must be unused and, where applicable, remain in its original packaging.

2. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

To help us process your request, please provide:

• Your order number
• Your name and phone number
• A description of the problem
• Clear photos or videos of the product and packaging

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.

3. Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following products are generally non-returnable:

• Opened herbal products
• Used products
• Products with damaged or removed seals
• Products without their original packaging
• Products damaged after delivery due to improper storage or use
• Products purchased during a final-sale or non-returnable promotion

4. Return Request Period

Return or replacement requests should normally be submitted within [3/7] days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

5. Refunds

If your refund is approved, the refund will be processed using the original payment method where possible.

Depending on your payment provider, bank, or mobile financial service, it may take additional time for the refunded amount to appear in your account.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

6. Shipping Charges

If the return or replacement is due to our error, such as sending the wrong product or delivering a damaged product, we may cover the applicable return or replacement delivery cost.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

Original delivery charges may be non-refundable unless the return is caused by our error or applicable law requires otherwise.

7. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped or delivered to the courier, cancellation may no longer be possible. In such cases, our standard return policy will apply.

8. Refund Not Available for Change of Mind

Because our products are natural and herbal items, we generally do not provide refunds simply because a customer changes their mind, dislikes the product after opening it, or no longer wants the item.

9. Product Usage & Results

Natural and herbal products can affect individuals differently. We do not guarantee specific health, cosmetic, or wellness results from using our products.

Refund eligibility is not based on whether a customer experiences a particular personal result from a product.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us:

11. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

By placing an order through our website, you acknowledge and agree to this Return & Refund Policy, subject to your rights under applicable law.